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Email your order number and meal name to [email protected] and we'll get back to you ASAP

Depending on the plan you choose. You are eligible for some kind of weekly free meals or monthly free meals. You could also renew your subscription by reaching out to our support team or click on the Upgrade button on your dashboard page

Your meals are prepped and Packaged by one of our partnering restaurants and then delivered to you. Some of these partnering restaurants can be viewed on the menu, underneath the menu description. All restaurants where our meals are sources have high hygeine ratings of 4+. Send us an email to find out more about how we maintain food & safety measures when picking a restaurant partner. Delivery Bundles

Please read our privacy policy here: Read here

Please read out terms and conditions here: Read here

DM us on Insta @swoopmeals or send us an email at [email protected]

You've got a problem? Please email it to [email protected]

Email your order number and meal name to [email protected] and we'll get back to you ASAP

Please note that our delivery wait time varies based upon customer type. Our Subscribers (Value and Infinity Plan customers) get their meals within 45 minutes or less. For the pay-as-you-go option, we cannot guarantee a delivery wait time of 45 minutes or less. However, all customers are eligible for a full refund on meals in which the delivery wait time exceeds 90 minutes.

You are fully entitled to a full or partial refund as stipulated in our Terms and Conditions if we fail to either provide a meal within the estimated delivery wait time or receive a response from either our automated response system or a member of our customer team.

Our express Delivery or ED can only be guaranteed in scenarios where the recipient's delivery address is close to one of our nearby Restuarant partners. We'll notify you once we cannot provide ED on your order and issue a full refund for your ED payment. For subscribers, we'll not deduct from your ED count.

Once you add a meal plan and subscribe to any of our Plans, please allow a few hours for a member of our customer team to reach out to you to discuss the approval process. Please note that the approval process would take less than 24 hours. While you wait, you are guaranteed a free trial of 1-7 free meals. (Depending on the meal plan of your choosing)

Please be sure to specify your allegies and food triggers in the field provided when signing up. Futhermore, be sure to read the ingredients and nutritional make-up of all our meals. You can chat us via email to find out more information about the interested meals you aim to purchase. Delivery Bundles

Given the high volume of orders we receive, we usually run out of meals. We usually restock within a couple of days. Please be patient as we restock our food supply.

For our subscribers: We'll never take payment from you until you've fully read and understood our T&C and received a free trial.